Shipping & Returns

Shipping Policy

We currently offer shipping to U.S. addresses only. We do not ship internationally. All shipping costs are prepaid by the buyer at the time of checkout.

To help reduce our environmental impact, by default all orders will be shipped when all of the products ordered are in stock. If you need a partial shipment made on your order, please call us at (503) 907-2901.

Orders are processed and shipped Monday – Friday (except holidays). All orders placed Friday after noon PST through Sunday will be processed and shipped on the following Monday. GenPac Apparel observes the following holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thursday & Friday), and Christmas.

Prepayment Policy

All orders must be pre-paid at the time of ordering. Only account credits or credit cards can be used to purchase material. Visa, MasterCard and Discover will all be accepted. There will be no surcharges for your credit card purchases. Please be sure to provide all billing and shipping information correctly to avoid delays in processing your order.

Returns and Exchanges

Returns or exchanges of new, unused items are accepted within 30 days of your shipment. Return shipping is the responsibility of the purchaser, and there will be no refunds given for any shipping fees paid. All returns will be refunded to your credit card or exchanged within 7 days of receiving the returned products. 

All returns and exchanges must be pre-authorized. Please contact us for a return authorization before shipping any returned material. Note that any returned item must be in new, unused condition complete with original packaging and documents (owner manual, etc.). We are not able to accept returns of items that show signs of use, wear or damage, or are missing parts. Items that are not in new condition are not eligible for a refund. When returning an item, please ensure that it is packaged appropriately, as the purchaser is responsible for any damage that may occur during return shipping.

Out of Stock Items

We try to keep a good supply of all products in stock at all times. In the event that we run out of stock on an item that you have ordered, your item will be placed on backorder and will be shipped as soon as more stock arrives. All items that are currently in stock are labeled accordingly on this website. If you do not wish to wait for your item to become available, you may cancel your order at any time. If we do not hear from you by the time the item is shipped, we will assume you have agreed to the shipment delay.

Order Cancellation

All orders are available for cancellation by the customer until the items have been shipped. Once an item is shipped, customers will have to use our returns process to get a refund for the product. All cancelled orders will be processed as quickly as possible and will be refunded to your credit card within 7-10 business days.